Guides, Tools & Resources from the ABT Service Team
Practical, plain-English help written by the people who fix printers and manage document projects every day. Step-by-step guides you can follow on your phone, interactive calculators for real decisions, and downloadable checklists for when paper still wins.
Follow Along, Right in Your Browser
No downloads, no PDFs — each guide is a full walkthrough with jump navigation, built to be followed on a phone while you're standing next to the printer.
How to Connect a Printer
Connect any printer — HP, Canon, Brother, Epson, Kyocera, Sharp, Lexmark, and more — over Wi-Fi, USB, or ethernet. Add it on Windows and Mac, print from your iPhone or Android, and troubleshoot the classic "printer not found" problems.
Read the Guide Web GuideCommon Printer Errors & How to Fix Them
Paper jams that keep coming back, streaks and ghost images, "printer offline," toner errors, scan-to-email failures — the fixes for the problems behind most service calls, plus a clear list of when to stop and call a technician.
Read the Guide Web Guide · For Decision MakersUpgrade vs. Keep: A CFO's Framework
A structured evaluation across total cost of ownership, reliability, security exposure, and workflow impact — with an interactive weighted scorecard that turns "should we upgrade?" into a documented, defensible decision.
Read the Guide Web GuideHow to Set Up Scan to Email
The setup that works now that Microsoft and Google killed simple passwords — Authenticated SMTP for 365, app passwords for Gmail, the copier's hidden web admin page, and fixes for setups that suddenly stopped working.
Read the Guide Web GuideHow to Replace Toner (Without the Mess)
Find the exact cartridge your machine takes, decode low-toner warnings (and stretch a cartridge until the replacement arrives), swap it cleanly, fix "cartridge not recognized," and recycle the empty for free.
Read the Guide Web Guide · Honest EditionDIY Maintenance: What to Fix Yourself vs. What You Shouldn't
The tasks you should never pay a technician for, the ones that need care, and the repairs where DIY costs more than the service call — including why an HP maintenance kit is a 20-minute job and a copier maintenance kit is not.
Read the Guide Web GuideHow to Print from Your Phone
iPhone and Android printing with nothing to install — where the print button hides, the manufacturer apps worth having (scan-to-phone is the sleeper feature), Wi-Fi Direct for no-network printing, and why the phone can't find the printer.
Read the Guide Web Guide · Share With Your TeamEmployee Cybersecurity Basics
The low-hanging fruit: spotting malicious links and phishing, stopping invoice and wire fraud with one phone-call rule, MFA done right, what to do in the first 10 minutes after clicking something bad — plus a 10-rule checklist for the wall.
Read the Guide Web GuideCopier Data Security: What's on Your Hard Drive When It Leaves
Can hackers get in through the copier? The honest answer — what document images and credentials live on an MFP's drive, the 8-step hardening checklist, and how certified data erasure protects you when a device is returned or retired.
Read the GuideHow to Prepare Documents for a Scanning Project
Boxing, counting, and sealing your files the right way — the prep checklist that makes a backfile conversion fast, accurate, and secure.
Copier Lease Agreements Explained: FMV, $1-Out & the Fine Print
What the lease structures actually mean, the end-of-term traps buried in standard contracts, and the questions to ask before signing anything.
Run Your Own Numbers
Calculators and assessments built on real ABT customer pricing — get a data-driven answer in a couple of minutes, no sales call required.
Lease vs. Rental Assessment
Answer a few questions about your volume, flexibility needs, and budget to see which agreement structure actually fits your business.
Open the Tool Interactive ToolManaged Print ROI Calculator
Estimate what your organization currently spends on printing — devices, toner, repairs, and IT time — and what managed print would save.
Open the Tool Interactive ToolDocument Scanning ROI Calculator
Compare the ongoing cost of paper storage and retrieval against a one-time backfile conversion — with payback timelines.
Open the Tool Interactive ToolUpgrade Assessment
A structured evaluation of your current fleet's age, cost, and reliability to answer one question: keep it or upgrade it?
Open the ToolChecklists & References Worth Keeping on Paper
Some things belong taped to the wall next to the copier or brought into a contract review meeting. These are built for that.
Quick Fix Guide
The one-pager for the copier room wall: safe, fast fixes for jams, quality issues, and error messages anyone can follow.
Download PDF DOCXFull Troubleshooting Guide
A deeper reference for recurring problems in print quality, paper handling, connectivity, and device settings — before requesting service.
Download Guide DOCX · ChecklistService Agreement Review
Hidden costs, unfavorable terms, and common traps in copier service agreements — a checklist to run before you sign anything.
Download Checklist PDF · One PageUpgrade vs. Keep — Quick Guide
Spot the cost, reliability, and security red flags on your current copier in under a minute, and decide with data instead of gut feel.
Download PDF DOCXPaper vs. Digital Cost Guide
The true cost of paper-based record keeping — and how scanning and digital archiving cut record-keeping expenses with fast payback.
Download GuideCan't Find What You Need?
Tell us the problem — if it's fixable over a quick call, we'll walk you through it, and if it needs hands on the machine, we'll dispatch a technician. ABT customers with all-inclusive coverage: it's already paid for.