Your Equipment Is Down.
We Get You Back Up.
ABT diagnoses the problem first, then uses the fastest practical resolution path — remote support, shipped replacement components, coordinated on-site repair, or equipment exchange for eligible ABT-provided compact systems. Service is matched to the device, location, and issue rather than forcing every problem into the same repair path.
If repeated service calls are no longer worth the cost or disruption, compare ABT Flat-Rate Business Printing: one business-class MFP, toner, service, and Hot Swap protection from $89/month with no long-term commitment.
Compare the Flat-Rate Printer Program →- Remote diagnosis before unnecessary dispatch
- Qualified technician coordination when hands-on repair is needed
- Parts & labor coverage when included by agreement
- Customer-replaceable parts shipped when appropriate
- Many major commercial brands supported, subject to eligibility
- Nationwide service coordination options
Every Hour Your Printer Is Down,
Your Team Pays for It.
Lost productivity, missed deadlines, and rushed workarounds are expensive. ABT focuses on restoring function through the most practical path instead of assuming every failure requires the same service response.
Comprehensive Repair for Every Type of Issue
ABT diagnoses printer and copier problems across business-class equipment and selects the most practical repair path based on the failure, model, location, and service agreement. Some issues are resolved remotely, some with shipped components, and others require qualified hands-on service.
The ABT Service Difference
ABT takes responsibility for coordinating the right repair path — remote support when possible, qualified on-site service when required, approved replacement components, and documented response expectations where included in the written agreement.
For smaller offices that need one dependable device, our monthly business printer program can replace the cycle of buying equipment, toner, and repairs separately.
See $89 B&W & $149 Color Plans →ABT supports many major commercial printer, copier, MFP, and label-printer brands. Service eligibility depends on the model, condition, parts availability, technician capability, location, and the repair required.
Don't see your brand or model? Contact us with the exact model number and location so we can confirm serviceability before scheduling.
The Fastest Practical Path Back Online
Every failure does not require the same response. ABT diagnoses first, then selects the repair path that best balances speed, cost, device condition, and customer impact.
Standard service coverage is during business hours. After-hours, weekend, and holiday coverage requires an applicable written after-hours service agreement. Break-fix customers receive confirmed pricing and next steps before on-site dispatch.
Submit a Service RequestRecognize Any of These Issues?
If your printer or copier is showing these symptoms, ABT can diagnose the likely cause and determine whether remote support, a shipped component, or hands-on repair is the right next step.
Choose the Repair Path That Fits the Failure
These examples illustrate how ABT may approach common business-printer issues. The actual resolution depends on the model, symptoms, location, parts availability, and agreement.
ABT reviews a sample print and device condition. If the cause is an approved customer-replaceable drum, imaging component, or other maintenance item, the part may be shipped directly with remote installation guidance. More complex imaging or fuser work can be coordinated on site.
Recurring jams frequently require hands-on inspection of feed rollers, separation components, ADF assemblies, trays, sensors, or the paper path. ABT can coordinate a qualified technician when physical repair is more practical than shipment-based service.
When an eligible ABT-provided compact system has a major failure that cannot be resolved efficiently, an equipment exchange may restore service faster than a prolonged field repair. The failed unit can return to ABT for bench repair and future redeployment.
Those issues often do not require a repair visit. ABT Concierge starts at $7.95/month and provides recurring remote support for everyday printer configuration and user-support needs.
Explore ABT Concierge →Printer & Copier Service FAQ
Answers to the questions we hear most from businesses before calling for service.
ABT supports many major commercial printer and copier brands including HP, Canon, Kyocera, Konica Minolta, Ricoh, Xerox, Sharp, Toshiba, Lexmark, Zebra, and others. Eligibility depends on the exact model, device condition, parts availability, technician capability, and location. Contact us with the model number if you want serviceability confirmed before scheduling.
Response timing depends on the written service agreement, business-hours coverage, device eligibility, location, technician availability, and parts availability. Essential, Professional, and Enterprise plans may include different priority response targets or options. Break-fix customers receive confirmed pricing and next steps before dispatch.
Not necessarily. ABT diagnoses the issue first. Some driver, network, scan, and configuration problems can be resolved remotely. Approved customer-replaceable components may be shipped directly when appropriate. Hands-on mechanical repairs can be coordinated on site, and eligible ABT-provided compact systems may qualify for equipment exchange when that is the fastest practical resolution.
Coverage depends on the written agreement. Service-plan customers may have eligible parts, labor, preventive maintenance, remote support, and response commitments included. Break-fix customers receive pricing for labor, travel, and parts before dispatch or repair. ABT verifies the device is operating correctly after completed hands-on service or an approved replacement procedure.
Yes. ABT service plans can include scheduled preventive maintenance at a cadence defined by the selected plan and written agreement. Maintenance may include cleaning, calibration, inspection, lubrication where applicable, and replacement recommendations based on device condition and usage.
Yes. ABT can coordinate service for multi-location organizations nationwide under a single program. The exact repair path, technician availability, response targets, billing, reporting, and escalation process are confirmed for each location and device in the written agreement.
Standard service coverage is during business hours. After-hours, weekend, and holiday coverage requires an applicable written after-hours service agreement. Availability varies by location, device, and the final written agreement.
Printer Down?
Don't Wait — Get It Fixed.
Submit a service request and ABT will review the symptoms, device, location, business impact, and coverage — then confirm the fastest practical next step. Or contact us to discuss a service plan that makes future repair costs and response expectations more predictable.