Printer & Copier Repair

Your Equipment Is Down.
We Get You Back Up.

ABT dispatches certified technicians directly to your location — on-site repair, all major brands, guaranteed response times. No shipping. No waiting weeks. Just fast, expert service that gets your devices running again.

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Certified technicians  on-site All brands  serviced Parts & labor  included Nationwide  coverage
Printer Down? Submit a service request now — our team responds fast.
Every Service Call Includes
  • Certified on-site technician dispatch
  • Diagnosis at no charge on service plans
  • Parts & labor covered (service plans)
  • First-visit resolution on most repairs
  • All makes and models supported
  • Nationwide — all 50 states
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The Cost of Printer Downtime

Every Hour Your Printer Is Down,
Your Team Pays for It.

Lost productivity, missed deadlines, and rushed workarounds are expensive. ABT's service keeps your fleet running — and when something breaks, we respond fast so the disruption stays small.

$260Avg. hourly productivity cost per downed device
80%Of issues resolved on first visit by ABT technicians
50States covered — nationwide technician network
Repair Services

Comprehensive Repair for Every Type of Issue

ABT's certified technicians diagnose and resolve the full range of printer and copier problems — on-site, at your location, with the parts to fix it right the first time.

Paper Feed & Jam Issues Persistent paper jams, misfeeds, double-feeds, and roller failures that interrupt print jobs. We clean, align, and replace worn feed components so paper moves through cleanly every time.
Print Quality Problems Streaks, smears, fading, banding, ghosting, and uneven color coverage degrade your documents and waste toner. We diagnose and replace the drums, fusers, or rollers causing the issue.
Fuser Assembly Repair Fuser failures cause unfused toner, wrinkled output, and device errors. Our technicians carry fuser assemblies for most major models and can replace them in a single visit.
Drum & Imaging Unit Replacement A worn drum causes consistent print defects that no calibration can fix. We assess, replace, and calibrate imaging units to restore sharp, clean output across every print job.
Network & Connectivity Repair Printers that drop off the network, fail to communicate, or throw driver errors cost time across your entire team. We diagnose and resolve network configuration, firmware, and driver conflicts.
Preventive Maintenance Scheduled deep cleaning, lubrication, calibration, and component inspection to catch wear before it becomes a failure. Proactive maintenance dramatically reduces unplanned downtime.
Error Code Diagnosis Cryptic error codes and panel lockouts stop work cold. Our technicians are trained to interpret manufacturer error codes across all major brands and clear underlying causes — not just the code.
Scanner & MFP Repair Multifunction devices that fail to scan, copy, or fax interrupt entire document workflows. ABT repairs all MFP functions — scan glass, ADF mechanisms, copy calibration, and fax line issues.
Security & Firmware Updates Outdated firmware exposes networked printers to security vulnerabilities. ABT applies manufacturer-recommended firmware updates and security hardening as part of maintenance visits.
Why Choose ABT

The ABT Service Difference

Manufacturer-certified technicians, genuine parts, contractual response time guarantees — not a next-available-appointment answering service.

01
Manufacturer-Certified Technicians Every ABT technician holds manufacturer certifications for the brands they service. You get expert-level repair from someone trained on your specific device — not a generalist guessing at the problem.
02
Contractual Response Time SLAs Response times are written into your service agreement — not estimates. ABT service plans guarantee next-business-day, 4-hour, or same-day response depending on your plan tier. Your business doesn't stop waiting.
03
On-Site, First-Visit Focus Our technicians arrive prepared — stocked with common parts for your device models. 80% of service calls are resolved in a single visit, so your team gets back to work faster and disruption stays minimal.
04
Nationwide, Single-Agreement Coverage Whether you have one office or 50 locations, ABT covers every site under a single service agreement with consistent SLAs, unified billing, and one point of contact for all service needs.
05
Proactive, Not Just Reactive ABT's higher-tier service plans include device monitoring and scheduled preventive maintenance — identifying wear and catching issues before they cause downtime, not after.
Response Time Guarantee
Essential Plan
Next Business Day On-site technician dispatch, business hours support, parts & labor included
Professional Plan
4-Hour Guaranteed Priority dispatch, automated toner, extended hours, 24/7 monitoring
Enterprise Plan
Same-Day / 2-Hour Critical device priority, dedicated account manager, custom escalation protocols
No service plan? Break-fix service is available. Contact ABT for a same-day quote and dispatch on available technicians in your area.
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All Brands Serviced

ABT's technicians are trained and certified to service equipment from all major manufacturers — no brand left out.

HP
Canon
Kyocera
Konica Minolta
Ricoh
Xerox
Brother
Sharp
Toshiba
Lexmark

Don't see your brand? Contact us — we service most commercial printer and copier models.

How It Works

From Breakdown to Back Online

1
Submit a Request Use ABT's online service request form or call your account contact directly. Describe the issue and your location — we handle the rest.
2
Technician Dispatch A certified technician is dispatched to your site within your plan's guaranteed SLA window — stocked with common parts for your device models.
3
On-Site Diagnosis & Repair The technician diagnoses the root cause, not just the symptom. Most repairs are completed in a single visit. If a part needs to be ordered, we communicate an ETA immediately.
4
Test & Sign-Off Before leaving, the technician runs test prints and quality checks to verify the device is performing correctly. You sign off only when it's right.
Common Problems We Solve

Recognize Any of These Issues?

If your printer or copier is showing these symptoms, ABT can diagnose and fix it — usually in a single on-site visit.

Paper Jams Every Few Pages Usually caused by worn feed rollers, misaligned trays, or debris in the paper path. Easily diagnosed and repaired on-site. → ABT fixes this
Streaks or Lines on Every Page Vertical lines or streaks indicate a dirty or damaged drum, worn wiper blade, or laser assembly issue. Consistent print defects don't resolve on their own. → ABT fixes this
Toner Smearing or Rubbing Off Toner that smears when touched indicates a fuser failure — the most common high-cost repair. ABT carries fuser assemblies for most models and typically replaces them same visit. → ABT fixes this
Printer Offline or Not Found Network dropouts, IP conflicts, driver issues, or firmware bugs cause devices to disappear from the network. ABT diagnoses and resolves connectivity and driver problems. → ABT fixes this
Error Codes & Panel Lockouts Error codes that won't clear after power cycling indicate a hardware or firmware issue requiring a trained technician with access to service mode tools. → ABT fixes this
Faded or Uneven Print Output Faded areas, uneven density, or washed-out color across the page often point to a low or defective toner cartridge, dirty coronas, or calibration drift. → ABT fixes this
Scanner Not Working MFP scanners that fail to initialize, produce blank scans, or drop mid-scan require mechanical and firmware diagnosis. ABT services all MFP functions, not just printing. → ABT fixes this
Slow Print Speed or Freezing Devices that slow dramatically or freeze mid-job may have memory limitations, firmware issues, or driver conflicts that are straightforward to resolve with the right diagnosis. → ABT fixes this
Noise, Grinding, or Burning Smell Unusual sounds or smells from a printer indicate a mechanical failure in progress. Stop using the device and call ABT — continuing to run it can cause further damage. → Call ABT now
Client Results

What Our Service Clients Say

"Our main production copier went down on a Monday morning with 200 client packets due by noon. ABT had a technician on-site within 90 minutes, replaced the fuser, and we had every packet out the door on time. That kind of response is what a service contract is supposed to deliver."

K
Karen F. Operations Manager · Legal Services Firm

"We have printers at 12 locations across 4 states. Our previous vendor was inconsistent — same-day at some sites, 3 days at others. ABT covers all 12 under one agreement with the same 4-hour SLA everywhere. The difference in uptime has been significant."

D
David R. IT Director · Multi-Location Retailer

"We kept having the same streaking issue on our Kyocera — three different vendors tried to fix it and it came back every time. The ABT technician identified the actual root cause, replaced the drum unit and the wiper blade together, and we haven't had the issue in 14 months."

M
Maria S. Office Manager · Healthcare Organization
Common Questions

Printer & Copier Service FAQ

Answers to the questions we hear most from businesses before calling for service.

ABT services all major printer and copier brands including HP, Canon, Kyocera, Konica Minolta, Ricoh, Xerox, Brother, Sharp, Toshiba, and Lexmark. Our technicians are manufacturer-certified and trained to service both desktop printers and high-volume multifunction devices. If you have a brand not listed, contact us — we service most commercial models.

Response times are tied to your service agreement. Customers on ABT service plans receive guaranteed SLA response times: next-business-day on the Essential Plan, 4-hour on the Professional Plan, and same-day or 2-hour priority on the Enterprise Plan. Break-fix service (no service agreement) is also available — contact us for same-day availability and pricing in your area.

No. ABT dispatches certified technicians directly to your location for on-site repair. You never need to ship or transport your equipment. Our technicians arrive stocked with common parts for your device models, and 80% of service calls are resolved in a single visit.

For customers on an ABT service plan, every service call includes on-site technician labor, parts coverage, diagnosis, and repair — all under the plan's monthly cost with no surprise invoices. For break-fix customers without a plan, parts and labor are quoted upfront before work begins. Either way, the technician won't leave until the device has been tested and confirmed working correctly.

Yes. Scheduled preventive maintenance is included in all ABT service plan tiers — annual on the Essential Plan, bi-annual on the Professional Plan, and quarterly on the Enterprise Plan. Maintenance visits include deep cleaning, lubrication, calibration, and component inspection to catch wear before it becomes a failure. Preventive maintenance significantly reduces unplanned downtime.

Yes. ABT provides nationwide service across all 50 states and covers multi-location organizations under a single service agreement. All sites receive the same guaranteed SLA response times, with unified billing and a single point of contact for all service needs — regardless of how many locations you operate.

Get Service Today

Printer Down?
Don't Wait — Get It Fixed.

Submit a service request now and ABT will dispatch a certified technician to your location. Or contact us to discuss a service plan that prevents the next breakdown before it happens.

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