Office Technology Support That Helps You Keep Business Moving
Printer and scanner problems do not always require an onsite repair technician — but they still interrupt employees, waste productive time, and create unexpected IT expenses. ABT Concierge gives your organization ongoing access to specialized office technology support for one predictable monthly price.
Always Connected. Always Protected.
Specialized Support for the Problems Traditional Service Agreements Often Miss
Mechanical service agreements are important, but many everyday printing, scanning, driver, address-book, and workflow problems fall outside their scope. Concierge closes that gap.
Remote Help Without Per-Call IT Fees
Get specialized help with drivers, print queues, scanning, device settings, and document workflows without paying an outside IT provider for every routine printer-related request.
Cleaner Devices and Better Workflows
Keep address books current, correct outdated scan destinations, organize frequently used recipients, and reduce the time employees spend navigating neglected device settings.
Predictable Monthly Support
Choose coverage for one device or an entire office location. There is no long-term contract, and ABT explains any work outside the Concierge scope before additional charges are authorized.
From Enrollment to Resolution in Four Clear Steps
Choose Your Coverage
Enroll one device, a small office with two to five devices, a medium office with six to ten devices, or request custom pricing for a larger fleet or multiple locations.
Confirm Devices and Authorized Users
ABT completes a brief compatibility review and records which employees may request support, approve remote access, and authorize material device or workflow changes.
Submit a Support Request
Authorized employees email the dedicated Concierge support channel. The request is documented, automatically routed, assigned, and maintained in a complete service history.
Approve Support and Track Resolution
When remote access is useful, the customer actively approves an attended session. ABT records the work performed, resolution, follow-up, and any next steps involving another provider.
Keep Your Current Copier Dealer, Manufacturer Agreement, or IT Provider
You do not need an ABT equipment-service agreement to subscribe to ABT Concierge. If your printers or copiers are already covered by another dealer, leasing company, manufacturer, or managed-print provider, that is completely acceptable.
Concierge works alongside those relationships by helping with the everyday printing, scanning, driver, configuration, address-book, and workflow issues those agreements often do not cover.
ABT Concierge does not replace mechanical repair, replacement parts, warranty work, or other obligations covered by your existing agreement. When the issue belongs with your current provider, ABT can help identify the likely cause and coordinate the next step with your authorization.
Practical Support at a Predictable Monthly Price
Only enrolled devices and locations are covered. Most business-class printers, scanners, and multifunction devices can be enrolled regardless of manufacturer, subject to a brief compatibility review before activation.
- ✓Remote printing and scanning troubleshooting — help resolving print failures, scanning issues, and routine device-use interruptions.
- ✓Driver installation and configuration — installation, selection, and correction of printer drivers and print queues.
- ✓Print settings and workflow assistance — paper, finishing, color, default-setting, and device web-interface support.
- ✓Scan-to-email and scan-folder support — configuration guidance, destination troubleshooting, and coordination with customer IT when needed.
- ✓Address-book management — add authorized users, remove former employees, correct outdated destinations, and organize frequently used recipients.
- ✓Customer-approved attended remote sessions — no hidden or permanent access is required for standard Concierge support.
- ✓Vendor and IT coordination — assistance identifying when the issue belongs with a mechanical-service provider, manufacturer, or IT partner.
- ✓Configuration documentation and secure retirement guidance — documentation and backup when supported, plus coordination for supported data-removal procedures when a device is retired or replaced.
Monthly Plans
Plans are month-to-month. Cancel anytime with no penalty; service continues through the period already paid. Unlimited support requests are included for enrolled devices, subject to the Concierge service scope and reasonable business use.
Small Office Technology Problems Create Real Productivity Loss
These issues often do not require a mechanical repair, but they still interrupt work and quietly consume employee time.
Employees Cannot Print
New computers, operating-system updates, missing drivers, incorrect queues, and changed defaults can suddenly stop normal printing.
Scanning Stops Working
Scan-to-email, scan folders, destinations, credentials, and network changes can fail even when the device is mechanically healthy.
Settings Create Friction
Incorrect paper sizes, finishing choices, color defaults, and device settings waste time, supplies, and employee attention.
Address Books Become Outdated
Former employees remain listed, duplicate entries accumulate, and current employees scroll through longer, less useful recipient lists.
New Employees Need Access
New staff members often need drivers, print queues, scanning access, and address-book entries before they can work efficiently.
Employees Troubleshoot Alone
Staff quietly spend valuable time searching for settings and testing fixes instead of focusing on their actual responsibilities.
IT Calls Become Expensive
A single billable support call from an outside IT provider may cost more than an entire month of Concierge coverage.
Vendors Point at Each Other
Printer, network, email, and software responsibilities can overlap. ABT helps identify the likely owner and coordinate the next step.
A Cleaner, Faster, More Useful Copier Address Book
Address books are frequently configured during installation and then neglected for years. Concierge turns ongoing maintenance into a defined service instead of leaving employees to work around the problem.
As employees join, leave, or change roles, obsolete entries accumulate. Current employees are forced to scroll through former employees and outdated destinations, slowing routine scanning and increasing the chance that a document is sent to the wrong recipient.
ABT Concierge helps the customer keep approved recipient lists current while preserving the organization’s authorization controls for additions, removals, and material workflow changes.
- ✓Add authorized new employees and destinations
- ✓Remove former employees and obsolete entries
- ✓Correct outdated or misconfigured scan destinations
- ✓Eliminate unnecessary duplicate entries
- ✓Organize frequently used recipients for faster selection
How ABT Concierge Fits With Your Existing Support
Concierge is not a replacement for mechanical service or full managed IT. It is the specialized support layer between those services that keeps routine printer and scanner problems from becoming office interruptions.
| Support Option | Best At | Common Gap | Cost Structure |
|---|---|---|---|
| Equipment Service Agreement | Mechanical repair, parts, toner, warranty, and onsite device service | Often excludes drivers, scan destinations, address books, print defaults, and employee workflow support | Contract, per-page charge, monthly payment, or service terms set by the provider |
| Outside IT Provider | Networks, computers, servers, security, Microsoft 365, and broader technology support | Printer-specific troubleshooting may be billable per call or passed back to the equipment provider | Managed-service agreement, hourly rate, or per-call charge |
| Employee Self-Troubleshooting | Simple one-time questions when the employee already knows the solution | Consumes productive time, creates inconsistent fixes, and may never be escalated to management | Hidden labor and productivity cost |
| ABT Concierge | Drivers, scanning, address books, settings, workflows, remote troubleshooting, and coordination | Does not replace mechanical repair, parts, unrelated IT, or emergency support | Predictable month-to-month subscription from $7.95 |
Set Up Coverage Without Replacing Your Existing Providers
Enrollment identifies the devices being covered, authorized support contacts, remote-access approvals, and the existing providers ABT should coordinate with when an issue crosses service responsibilities.
What We Confirm During Enrollment
- ✓Organization, location, and selected plan
- ✓Device manufacturer, model, and compatibility
- ✓Current equipment-service provider or warranty coverage
- ✓Authorized employees who may request support
- ✓Who may approve attended remote sessions and configuration changes
- ✓Who ABT should coordinate with for mechanical or IT-related work
What Happens After Enrollment
ABT confirms coverage, creates the customer’s support record, identifies the enrolled devices, activates recurring billing, and provides authorized users with the dedicated Concierge support channel.
The public website does not display that support address, helping keep the ticket system focused on active customers rather than marketing messages and unrelated requests.
Clear Coverage. No Surprise Charges.
ABT Concierge does not include replacement parts, toner or consumable supplies, onsite labor unless covered by another agreement, unrelated computer or network support, 24-hour emergency service, or guaranteed remote resolution of mechanical failures.
When a request requires onsite service, parts, warranty work, or assistance outside the Concierge scope, ABT will explain the available options and obtain approval before additional charges are authorized.
Unlimited support requests apply only to enrolled devices, remain subject to the Concierge service scope, and are intended for reasonable business use. Automated device monitoring, automatic toner shipment, and real-time device alerts are not included in the current launch plans.
Support Monday–Friday, 9:00 a.m.–7:00 p.m. Eastern
Authorized customers may submit requests by email at any time. Our goal is to acknowledge most requests within approximately 30 minutes during published support hours. Response and resolution times vary based on the issue, customer availability, and whether outside vendors or onsite service are required.
ABT Concierge FAQ
ABT Concierge covers remote printing and scanning troubleshooting, printer-driver installation and configuration, print queue and default-setting assistance, scan-to-email and scan-folder support, address-book management, device web-interface configuration, workflow guidance, customer-approved attended remote sessions, and coordination with the customer’s equipment or IT providers for enrolled devices.
No. ABT Concierge is available whether your equipment is serviced by ABT, another dealer, the manufacturer, a managed-print provider, or no service provider at all. Mechanical repairs, parts, warranty work, and services covered by another provider remain subject to that provider’s agreement.
Most business-class printers, scanners, and multifunction devices can be enrolled regardless of manufacturer, subject to a brief compatibility review. ABT confirms coverage before activation and may decline obsolete, unsupported, restricted, or impractical devices.
Coverage is $7.95 per month for one enrolled device, $24.95 per month for one location with two to five enrolled devices, and $39.95 per month for one location with six to ten enrolled devices. Larger fleets or multiple locations receive custom pricing.
ABT Concierge is month-to-month. You may cancel at any time with no penalty, and service continues through the remainder of the period already paid.
Concierge includes unlimited support requests for enrolled devices with no per-request charge. Requests remain subject to the Concierge service scope and reasonable-use standards so the plan remains reliable and sustainable for every customer.
When remote access is useful, the customer receives an attended-session invitation and actively approves the connection. Standard Concierge support does not require ABT to maintain hidden or permanent access to the employee’s computer. The work and resolution are documented in the support ticket.
Yes. Concierge can add authorized employees, remove former employees, correct outdated destinations, eliminate unnecessary duplicate entries, and organize frequently used recipients. The customer identifies who may approve those changes during enrollment.
ABT will explain the likely issue and the available next steps. Mechanical repair, parts, warranty work, and onsite labor are handled under the customer’s applicable service agreement or quoted separately with approval before additional charges are incurred.
Our goal is to acknowledge most requests within approximately 30 minutes during published support hours, Monday through Friday from 9:00 a.m. to 7:00 p.m. Eastern. Response and resolution times vary based on the issue, customer availability, and whether outside vendors or onsite service are required.
Authorized employees submit requests by email so each request is documented, automatically routed, assigned, and maintained in a complete service history. Enrolled customers receive the dedicated Concierge support address after activation.
No. Automated device monitoring, real-time alerts, automatic meter collection, and automatic toner shipment are not included in the current Concierge launch plans. ABT will add monitoring only after the technology has been fully tested and the applicable coverage has been clearly disclosed.
Keep Office Technology From Becoming an Office Interruption
Enroll one device or provide ongoing support for an entire office location. No ABT equipment-service agreement, equipment purchase, lease transfer, or provider change is required.