Always Connected.
Always Protected.
Built to Prevent Downtime.
ABT's printer and copier service plans and maintenance agreements combine preventive maintenance, remote troubleshooting, covered repair, parts and labor, driver and address book support, configuration review, and optional monitoring and toner fulfillment. Service can be delivered through remote resolution, shipped components, ABT-coordinated technician dispatch, and eligible equipment exchange — with the exact model defined by device, location, and written agreement.
- ABT-coordinated technician dispatch
- Parts & labor coverage included
- Response commitments defined by plan
- Remote troubleshooting & web interface review
- Driver, address book & print setting support
- Preventive maintenance visits
- Multi-brand coverage, subject to eligibility
- One predictable monthly cost
- Nationwide coordination options
Which ABT Service Fits the Problem?
Not every printer problem requires a maintenance agreement. ABT separates one-time service, recurring remote support, hardware coverage, and complete fleet management so organizations can choose the right level of help.
One-Time Issue
Use a service request for a specific repair, error, installation, or configuration problem when ongoing coverage is not needed.
Submit a Service Request → 02Recurring Remote Support
ABT Concierge, starting at $7.95/month, helps with drivers, scan-to-email, address books, default settings, web interfaces, and everyday printer support.
Explore ABT Concierge → 03Hardware Maintenance Coverage
Service plans and maintenance agreements provide defined repair, preventive maintenance, support, and optional monitoring.
Compare Service Plans → 04Complete Fleet Management
Managed Print Services combines monitoring, toner, service, reporting, fleet optimization, and multi-location coordination.
Explore Managed Print →If you need one business-class multifunction printer and prefer a simple monthly price instead of maintaining customer-owned equipment, compare ABT Flat-Rate Business Printing: $89/month B&W or $149/month Color with equipment, toner, service, and Hot Swap protection included.
Explore Flat-Rate Business Printing →How ABT Nationwide Service Works
The customer buys one accountable support relationship with ABT. The resolution path depends on the problem, device, location, and written agreement.
Remote Diagnosis First
ABT reviews drivers, settings, scan workflows, device status, error conditions, and other remotely accessible information before dispatching field service.
Ship Components When Practical
Customer-replaceable toner, drums, maintenance components, or other approved parts may be shipped directly with remote guidance when that is the fastest practical resolution.
Coordinate Hands-On Repair
When physical service is required, ABT coordinates a direct or qualified local technician for covered repairs such as feed systems, jams, sensors, and mechanical adjustments.
Exchange Eligible Equipment
For eligible compact systems with major failures that cannot be resolved efficiently, ABT may provide replacement equipment and arrange return of the affected device.
Standard service coverage is during business hours. After-hours, weekend, and holiday support is available only when separately defined in a formal written after-hours service agreement.
Why Planned Service Reduces Operational Risk
Reactive break-fix service can be unpredictable and disruptive. ABT service plans create a defined support model with remote troubleshooting, preventive maintenance, covered repair, and optional monitoring based on the equipment and agreement.
Is a Service Plan Right for Your Organization?
A maintenance agreement is valuable when it removes recurring operational risk. It is not automatically the best answer for every printer, every office, or every budget.
A Service Plan May Be a Strong Fit If:
- You have several business printers or copiers that employees depend on daily.
- Repair invoices, toner purchases, and internal support time are difficult to predict.
- Staff regularly ask IT or office management for help with drivers, scanning, settings, or supplies.
- Your fleet includes multiple brands, locations, or separate vendor relationships.
- Downtime interrupts customer service, billing, shipping, education, healthcare, or other essential workflows.
- You want documented response expectations and one accountable service contact.
- You need monitoring, automatic toner replenishment, reporting, or configuration support.
A Full Plan May Not Be Necessary If:
- You have one low-volume desktop printer used only occasionally.
- The equipment is consumer-grade, inexpensive to replace, or not economical to cover.
- Your internal team already handles supplies, drivers, maintenance, and troubleshooting effectively.
- Repair history is minimal and downtime would not materially affect operations.
- You only need one repair or a short-term configuration fix.
In those situations, a one-time service request or ABT Concierge may be a better fit than a full maintenance agreement. If you need one business-class printer and would rather have the equipment, toner, and service bundled together, compare ABT Flat-Rate Business Printing.
Break-Fix Repair vs. Service Plan Coverage
Neither approach is universally better. The right choice depends on device importance, repair history, internal support capacity, and how much cost variability the organization can tolerate.
Reactive Break-Fix
Service Plan or Maintenance Agreement
Choose the Right Plan for Your Organization
Three tiers designed to match your print volume, remote monitoring needs, response time requirements, and budget — all supported by ABT's nationwide coordination model.
- ABT-coordinated technician dispatch for covered service events
- Parts coverage for covered devices
- Annual preventive maintenance visit
- Multi-brand coverage — subject to device eligibility
- Business-hours support
- Basic remote troubleshooting guidance
- Single monthly invoice
- Automated toner replenishment
- Managed Print Care monitoring & backups
- Everything in Essential Plan
- Automated toner replenishment — auto-ships before you run out
- Remote device monitoring & alerts where supported
- Driver support, print settings & web interface review
- Address book maintenance & configuration backups
- Bi-annual preventive maintenance
- Priority dispatch queue
- Monthly service & usage reports
- Extended-hours coverage available by written agreement
- Dedicated account contact
- Everything in Professional Plan
- Same-day response target option for eligible critical devices
- Dedicated account manager
- Quarterly business reviews & fleet optimization
- Advanced security, firmware tracking & configuration standards
- Multi-site coverage under one agreement
- Custom SLAs & escalation protocols
- Executive reporting and fleet analytics options
Not sure which plan is right for your organization? ABT will review the fleet and recommend the most appropriate option. *Response targets and coverage depend on device eligibility, location, service hours, parts availability, and the final written agreement. Standard coverage is during business hours. After-hours, weekend, and holiday service requires a separately formalized after-hours service agreement.
Talk to a SpecialistEverything Side by Side
Compare exactly what's included in each plan so you can choose with confidence.
| Feature | Essential | Professional | Enterprise |
|---|---|---|---|
| Service & Repair | |||
| ABT-coordinated technician dispatch | ✓ | ✓ | ✓ |
| Parts coverage | ✓ | ✓ | ✓ |
| Response time SLA | Next Business Day Target* | 4-Hour Target* | Custom Priority* |
| Priority dispatch queue | — | ✓ | ✓ |
| Support hours | Business hours | Business hours; extended by agreement | Business hours; custom after-hours by agreement |
| Managed Print Care, Maintenance & Monitoring | |||
| Preventive maintenance visits | Annual | Bi-Annual | Quarterly |
| 24/7 remote device monitoring | — | ✓ | ✓ |
| Driver support & print settings review | Basic | ✓ | ✓ |
| Address book support & configuration backups | — | ✓ | ✓ |
| Firmware & security tracking | — | Review | ✓ |
| Supplies & Reporting | |||
| Automated toner replenishment | — | ✓ | ✓ |
| Monthly usage & service reports | — | ✓ | ✓ |
| Advanced dashboards | — | — | ✓ |
| Quarterly fleet optimization review | — | — | ✓ |
| Account & Coverage | |||
| Multi-brand coverage — subject to device eligibility | ✓ | ✓ | ✓ |
| Nationwide coordination | By location / agreement | By location / agreement | Custom multi-site agreement |
| Dedicated account manager | — | Account contact | ✓ |
| Multi-site single agreement | — | ✓ | ✓ |
| Custom SLA & escalation protocols | — | — | ✓ |
| Get Quote | Get Quote | Contact Us | |
Optional Modules for Specific Needs
ABT keeps the core plan structure simple. When an organization needs one additional capability, a targeted add-on may be more appropriate than moving to a larger plan.
Remote Monitoring
Add device-status, meter, supply, and alert visibility for eligible equipment without automatically adopting the full Professional tier.
Common Fit: EssentialAutomatic Toner Fulfillment
Add monitored toner replenishment for eligible devices when supply management is the primary operational problem.
Common Fit: Essential or ProfessionalAdditional Preventive Maintenance
Increase scheduled maintenance frequency for high-volume, production-sensitive, or unusually demanding environments.
Common Fit: Any Eligible PlanExtended Support Window
Add broader support-hour options for organizations operating outside standard business hours, subject to location and agreement.
Common Fit: ProfessionalMulti-Site Coordination
Add centralized onboarding, billing, escalation, and reporting for organizations with several offices that do not need a full Enterprise program.
Common Fit: ProfessionalAdvanced Reporting
Add custom fleet reporting, review cadence, or executive summaries when standard monthly reports are not sufficient.
Common Fit: Professional or EnterpriseAdd-on eligibility and pricing depend on the device, location, monitoring compatibility, support window, and final written agreement.
What a Service Plan Does Not Automatically Cover
Coverage should be defined before enrollment. The final agreement identifies eligible devices, included parts and services, response commitments, and any exclusions.
Paper and Specialty Media
Paper, labels, envelopes, specialty media, and customer-supplied forms are generally purchased separately unless specifically included.
Damage, Misuse, or Environmental Problems
Liquid damage, physical impact, pests, improper power, unsuitable temperature or humidity, and other external causes may fall outside normal coverage.
Unsupported Devices or Unavailable Parts
Very old, heavily damaged, consumer-grade, or unsupported equipment may not qualify when parts, firmware, or reliable service information are unavailable.
Network and Third-Party System Changes
Printer configuration support may be included, but firewall, identity, email, server, software, and broader network changes may require coordination with the customer's IT provider.
Non-Covered Consumables
Some plans include toner replenishment, while drums, printheads, staples, waste containers, maintenance kits, or specialty supplies depend on the device and agreement.
Pre-Existing Conditions
ABT may require an initial inspection, repair, or onboarding charge before placing equipment with known defects under ongoing coverage.
The proposal and written service agreement—not the general website description—control the exact coverage for each device and location.
Service You Can Count On
ABT's service infrastructure combines remote support, monitoring tools, shipped components, and coordinated technician dispatch to support printer and copier environments nationwide. The final service model, eligibility, response commitments, and support window are confirmed by location, device, and written agreement.
ABT's printer and copier service plans are brand-neutral. We support many major manufacturers under one agreement, including remote web interface review where supported.
Up and Running in Four Simple Steps
How ABT Determines the Right Level of Coverage
The recommendation should be based on operating risk and actual equipment needs—not on automatically placing every device into the highest tier.
Inventory the Fleet
Document each device, model, location, age, meter count, ownership status, and primary use.
Review Service History
Identify recurring failures, downtime, repair expense, unresolved issues, and parts availability.
Measure Operational Importance
Determine which devices are critical to billing, shipping, clinical, educational, legal, or customer workflows.
Evaluate User Support Needs
Review driver problems, scan-to-email, address books, print defaults, and other configuration demands.
Assess Supplies and Monitoring
Determine whether manual toner ordering, multi-site visibility, or device alerts justify a higher plan tier.
Compare the Alternatives
Consider break-fix repair, ABT Concierge, service-only coverage, Flat-Rate Business Printing, managed print, repair, or replacement before recommending a plan.
For a deeper explanation of this review process, read How a Managed Print Assessment Works.
ABT Printer Fleet Onboarding Package
Some organizations need a clean technical baseline before choosing ongoing support. ABT's onboarding package is a fixed-scope project that documents the environment, corrects priority configuration issues, and prepares the fleet for no ongoing support, Concierge, a service plan, or Managed Print Services.
- Device and location inventory
- Driver and queue review
- Address book cleanup
- Scan-to-email verification
- Firmware and support-status review
- Configuration documentation
- Print-default review
- User workflow testing
- Priority risk summary
- Recommended next support model
What Happens After Onboarding?
The organization receives a documented current-state summary and can choose the support model that actually fits:
- No ongoing support
- One-time service as needed
- ABT Concierge remote support
- Essential, Professional, or Enterprise coverage
- Managed Print Services
Which Plan Fits Which Type of Environment?
These are illustrative decision scenarios—not customer performance claims. The actual recommendation depends on the devices, locations, service history, and written agreement.
Small Office With Several Reliable Devices
Typical situation: A few business printers or copiers, limited repair history, no need for automatic toner, and tolerance for standard response.
Why it may fit: The organization wants covered service and maintenance without paying for monitoring and reporting it will not use.
Busy Office That Depends on Uptime
Typical situation: Multiple devices, recurring driver or scanning support, manual toner ordering, and meaningful disruption when a primary machine is down.
Why it may fit: Priority response, monitoring where supported, automatic toner, preventive maintenance, and configuration assistance reduce recurring administrative work.
Multi-Location or Highly Controlled Fleet
Typical situation: Several offices, critical devices, different brands, reporting requirements, defined escalation paths, and a need for centralized accountability.
Why it may fit: Custom response terms, account ownership, fleet standards, analytics, and multi-site coordination can be structured under one program.
Service Plan FAQ
Everything you need to know before choosing your plan.
ABT service plans can include ABT-coordinated technician dispatch, covered parts and labor, preventive maintenance, remote troubleshooting, and response commitments defined by the selected agreement. Professional and Enterprise options may add monitoring where supported, automated toner replenishment, driver and address book assistance, configuration documentation, reporting, and account support. The proposal identifies the exact coverage for each eligible device.
ABT supports many major printer and copier brands. Eligibility depends on device condition, age, parts availability, location, and serviceability. Existing equipment does not automatically need to be replaced; the initial assessment determines which devices can be retained, repaired, or placed under coverage.
Response commitments depend on the selected plan, device, location, service window, parts availability, and written agreement. Essential coverage is designed around standard business response, while higher tiers may include priority options for critical devices. Remote troubleshooting may resolve some driver, setting, address book, scanning, and device-interface issues without an on-site visit.
Standard service-plan coverage is during business hours. After-hours, weekend, and holiday service is not automatically included and requires a separately formalized written after-hours service agreement. Availability, response targets, and pricing depend on location, device eligibility, and the final agreement.
Professional and Enterprise plans may include automated toner replenishment for eligible devices that support monitoring. Supply thresholds, covered cartridge types, shipping procedures, and exceptions are defined in the proposal. Essential coverage generally does not include automatic supply management; customers can use ABT's Where to Buy page for separate purchases.
ABT can coordinate multi-site coverage under a single service program. Technician availability, response commitments, billing, reporting, and escalation procedures are confirmed for each location during the assessment and proposal process.
Existing service plan customers can submit a service request through ABT's service-request workflow or their designated customer support channel. ABT will review the issue and respond according to the service window and response commitment in the written agreement. Remote troubleshooting, shipped components, or technician dispatch may be used depending on the problem.
Common exclusions can include paper, specialty media, misuse, environmental damage, unsupported equipment, unavailable parts, broader network changes, third-party software, and consumables not listed in the agreement. The written proposal and service agreement identify the actual inclusions and exclusions.
No. ABT evaluates the equipment already in place. Devices that remain reliable, supportable, and economical may be retained. Equipment with serious defects may require repair before coverage, while unsupported or uneconomical devices may be excluded or recommended for replacement. See our Upgrade vs. Keep guide for the decision framework.
Sometimes. ABT can evaluate modular add-ons such as remote monitoring, automatic toner fulfillment, additional preventive maintenance, extended support windows, multi-site coordination, or advanced reporting. Availability depends on the selected plan, device compatibility, location, and written agreement.
ABT Concierge, starting at $7.95/month, focuses on recurring remote help with drivers, scan-to-email, address books, print settings, device web interfaces, and everyday printer support. A service plan adds eligible hardware repair, covered parts and labor, preventive maintenance, and response commitments.
The onboarding package can include a device inventory, driver and queue review, address book cleanup, scan-to-email verification, firmware and support-status review, configuration documentation, print-default review, user testing, and a recommended next support model.
A service plan primarily defines repair, maintenance, support, and response coverage for eligible devices. Managed Print Services can add broader fleet monitoring, supplies, reporting, optimization, and multi-location management. Some ABT plan tiers combine elements of both.
Related Service, Fleet, and Equipment Resources
Use these pages to understand the assessment process, compare service models, evaluate existing equipment, and resolve recurring workflow problems.
How a Managed Print Assessment Works
Learn what ABT reviews before recommending repair, service coverage, monitoring, consolidation, or replacement.
Read the Assessment Guide →Managed Print Services
Explore monitoring, toner fulfillment, reporting, fleet support, and multi-location print management.
Explore Managed Print →Upgrade vs. Keep Your Equipment
Compare repair cost, reliability, security, workflow limitations, and remaining useful life.
Use the Decision Framework →ABT Concierge
Get recurring remote help with drivers, scan settings, address books, print defaults, and everyday printer issues.
Explore Concierge →Scan-to-Email Setup Guide
Understand email authentication, network requirements, and common copier scanning failures.
Review Scan Requirements →Printer and Copier Service
Request one-time diagnosis and repair when a full maintenance agreement is not the right fit.
Explore Repair Service →Flat-Rate Business Printing
For one-printer environments, compare published $89 B&W and $149 Color monthly plans with equipment, toner, service, and Hot Swap included.
Compare Flat-Rate Plans →Choose the Right Support Model.
Not More Coverage Than You Need.
ABT will review the devices, service history, workflow demands, locations, and support needs—then recommend one-time service, onboarding, Concierge, a maintenance agreement, optional add-ons, Managed Print Services, or equipment replacement based on what creates the lowest practical risk.