Professional Printer & Copier Service Plans
Reliable Support. Predictable Costs. Zero Downtime.
Our Printer & Copier Service Plans give your business flexible, professional support—whether you need on‑demand help, an annual service contract, or a fully managed print environment. Choose the level of coverage that fits your operation today, with the ability to scale as you grow. We support single‑device offices, multi‑location businesses, nonprofits, education, and enterprise environments.
Choose the support level that fits your business
Start with flexible service hours, move into a service contract for predictable costs, or upgrade to Managed Print Services for full visibility and control.
On-Demand Service Hours
Prepaid technical support—use only what you need, when you need it.
- ✔Troubleshooting & diagnostics
- ✔Network printing & driver issues
- ✔Print quality, jams, and paper handling
- ✔Remote or on-site labor time
Annual Service Contracts
Proactive maintenance and predictable costs to reduce downtime.
- ✔Scheduled preventive maintenance
- ✔Priority response and scheduling
- ✔Discounted labor (and parts if applicable)
- ✔Best fit for multiple devices
Managed Print Services (MPS)
End-to-end management—monitoring, supplies, service, and optimization.
- ✔Fleet monitoring & reporting
- ✔Automatic toner replenishment
- ✔Service, maintenance, and support
- ✔Cost control & standardization
Compare plans at a glance
Use this quick comparison to choose the right level of coverage for your team.
| Feature | Service Hours | Service Contract | Managed Print Services |
|---|---|---|---|
| On-demand support | ✔ | ✔ | ✔ |
| Predictable monthly cost | ✖ | ✔ | ✔ |
| Preventive maintenance | ✖ | ✔ | ✔ |
| Priority response | ✖ | ✔ | ✔ |
| Toner management | ✖ | ✖ | ✔ |
| Reporting & optimization | ✖ | ✖ | ✔ |
| Best for | Occasional support | Growing teams | Multi-device environments |
Built for business reliability
Get consistent performance, fewer interruptions, and a support partner that understands business workflows—not just hardware.
What you get with our plans
Our service plans are designed to reduce downtime and make support easy for your team.
- ✔Experienced printer & copier technicians
- ✔Support for common network, driver, and workflow issues
- ✔Clear terms and predictable support paths
- ✔Scalable options as you add devices or locations
Need help choosing a plan?
Tell us what devices you have and how you use them. We’ll recommend the most cost-effective option.
Frequently Asked Questions
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We offer three levels of printer and copier support: On-Demand Service Hours, Annual Service Contracts, and Managed Print Services (MPS). Each option is designed to match different support needs, device counts, and usage levels.
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Service hours are prepaid blocks of technical support you use as needed. Service contracts provide ongoing coverage with scheduled maintenance, priority response, and predictable costs for businesses that rely heavily on their devices.
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Labor is typically included. Parts coverage depends on the plan selected, device model, age, and condition. Managed Print Services usually include broader parts coverage, while service contracts may include discounted or covered parts based on eligibility.
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We support most major business-class printers and copiers. Coverage may vary based on device condition, age, and availability of parts. Consumer-grade devices may have limited or no coverage.
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Both are available. Many issues can be resolved remotely, but on-site service is included when required based on your plan and the nature of the issue.
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Response times vary by plan. Service contracts and Managed Print Services receive priority scheduling, while on-demand service hours are handled on a standard response basis.
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Yes. Many customers start with service hours and upgrade to a service contract or Managed Print Services as their needs grow.
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If you’re unsure, we recommend starting with a brief device and usage review. This helps identify the most cost-effective plan based on your environment and support needs.