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ABT service plans can include on-site technician dispatch, covered parts and labor, preventive maintenance, remote troubleshooting, and response commitments defined by the selected agreement. Professional and Enterprise options may add monitoring where supported, automated toner replenishment, driver and address book assistance, configuration documentation, reporting, and account support. The proposal identifies the exact coverage for each eligible device.

ABT supports many major printer and copier brands. Eligibility depends on device condition, age, parts availability, location, and serviceability. Existing equipment does not automatically need to be replaced; the initial assessment determines which devices can be retained, repaired, or placed under coverage.

Response commitments depend on the selected plan, device, location, service window, parts availability, and written agreement. Essential coverage is designed around standard business response, while higher tiers may include priority options for critical devices. Remote troubleshooting may resolve some driver, setting, address book, scanning, and device-interface issues without an on-site visit.

Professional and Enterprise plans may include automated toner replenishment for eligible devices that support monitoring. Supply thresholds, covered cartridge types, shipping procedures, and exceptions are defined in the proposal. Essential coverage generally does not include automatic supply management; customers can use ABT's Where to Buy page for separate purchases.

ABT can coordinate multi-site coverage under a single service program. Technician availability, response commitments, billing, reporting, and escalation procedures are confirmed for each location during the assessment and proposal process.

Existing service plan customers can submit a service request directly through ABT's Customer Care Portal. Simply navigate to the Service Request page and fill out the form — a technician will be dispatched according to your plan's SLA. For urgent issues, you can also contact your dedicated account contact directly.

Common exclusions can include paper, specialty media, misuse, environmental damage, unsupported equipment, unavailable parts, broader network changes, third-party software, and consumables not listed in the agreement. The written proposal and service agreement identify the actual inclusions and exclusions.

No. ABT evaluates the equipment already in place. Devices that remain reliable, supportable, and economical may be retained. Equipment with serious defects may require repair before coverage, while unsupported or uneconomical devices may be excluded or recommended for replacement. See our Upgrade vs. Keep guide for the decision framework.

Sometimes. ABT can evaluate modular add-ons such as remote monitoring, automatic toner fulfillment, additional preventive maintenance, extended support windows, multi-site coordination, or advanced reporting. Availability depends on the selected plan, device compatibility, location, and written agreement.

ABT Concierge focuses on recurring remote help with drivers, scan-to-email, address books, print settings, device web interfaces, and everyday printer support. A service plan adds eligible hardware repair, covered parts and labor, preventive maintenance, and response commitments.

The onboarding package can include a device inventory, driver and queue review, address book cleanup, scan-to-email verification, firmware and support-status review, configuration documentation, print-default review, user testing, and a recommended next support model.

A service plan primarily defines repair, maintenance, support, and response coverage for eligible devices. Managed Print Services can add broader fleet monitoring, supplies, reporting, optimization, and multi-location management. Some ABT plan tiers combine elements of both.