Stop Reacting to
Breakdowns. Start
Preventing Them.
ABT's service plans deliver proactive maintenance, guaranteed response times, and full parts and labor coverage — so your printers and copiers keep running and your team stays focused on what matters.
- Certified on-site technician dispatch
- Parts & labor coverage included
- Guaranteed SLA response times
- Preventive maintenance visits
- All major brands serviced
- One predictable monthly cost
- Nationwide coverage — all 50 states
Why a Service Plan Pays for Itself
Reactive break-fix service is expensive, unpredictable, and disruptive. A service plan turns printer management from a cost center into a controlled, budgetable line item.
Choose the Right Plan for Your Organization
Three tiers designed to match your print volume, response time requirements, and budget — all backed by ABT's nationwide service network.
- On-site labor — all service calls included
- Parts coverage for covered devices
- Annual preventive maintenance visit
- All major brands covered
- Business-hours support (8am–5pm)
- Single monthly invoice
- Automated toner replenishment
- Device monitoring & analytics
- Everything in Essential Plan
- Automated toner replenishment — auto-ships before you run out
- 24/7 device monitoring & alerts
- Bi-annual preventive maintenance
- Priority dispatch queue
- Monthly service & usage reports
- Extended support hours
- Dedicated account contact
- Everything in Professional Plan
- Same-day response SLA for critical devices
- Dedicated account manager
- Quarterly business reviews & fleet optimization
- Advanced security & firmware management
- Multi-site coverage under one agreement
- Custom SLAs & escalation protocols
- Executive-level reporting & PowerBI dashboards
Not sure which plan is right for your organization? Our team will assess your fleet and recommend the best fit — at no cost.
Talk to a SpecialistEverything Side by Side
Compare exactly what's included in each plan so you can choose with confidence.
| Feature | Essential | Professional | Enterprise |
|---|---|---|---|
| Service & Repair | |||
| On-site labor (all service calls) | ✓ | ✓ | ✓ |
| Parts coverage | ✓ | ✓ | ✓ |
| Response time SLA | Next Business Day | 4 Hours | Same Day / 2 Hrs |
| Priority dispatch queue | — | ✓ | ✓ |
| Support hours | Business hours | Extended hours | 24/7 availability |
| Maintenance & Monitoring | |||
| Preventive maintenance visits | Annual | Bi-Annual | Quarterly |
| 24/7 device monitoring | — | ✓ | ✓ |
| Firmware & security management | — | — | ✓ |
| Supplies & Reporting | |||
| Automated toner replenishment | — | ✓ | ✓ |
| Monthly usage & service reports | — | ✓ | ✓ |
| PowerBI dashboards | — | — | ✓ |
| Quarterly fleet optimization review | — | — | ✓ |
| Account & Coverage | |||
| All major brands covered | ✓ | ✓ | ✓ |
| Nationwide coverage | ✓ | ✓ | ✓ |
| Dedicated account manager | — | Account contact | ✓ |
| Multi-site single agreement | — | ✓ | ✓ |
| Custom SLA & escalation protocols | — | — | ✓ |
| Get Quote | Get Quote | Contact Us | |
Service You Can Count On
ABT's technician network and service infrastructure is built to deliver consistent, fast response across every state — not just in major metros.
ABT's service plans are brand-neutral. We service equipment from all major manufacturers under one agreement.
Up and Running in Four Simple Steps
What Our Service Plan Clients Say
"Before ABT, we were calling a different vendor every time something broke and paying emergency rates each time. Since switching to the Professional Plan, we've had zero unplanned outages. The 4-hour response guarantee is real — they've always been here well within that window."
"We manage 8 locations across three states. ABT's Enterprise Plan is the only service agreement we've found that covers everything under one contract with consistent SLAs at every site. The dedicated account manager knows our environment and that makes all the difference."
"The automated toner replenishment alone is worth the Professional Plan cost. We used to run out at the worst times. Now toner just appears before we need it. No more supply orders, no more emergencies. Our IT team couldn't be happier."
Service Plan FAQ
Everything you need to know before choosing your plan.
All ABT service plans include on-site technician dispatch, parts and labor coverage, preventive maintenance, and a guaranteed SLA response time. The Professional and Enterprise plans add automated toner replenishment, 24/7 device monitoring, monthly reporting, and dedicated account support. See the comparison table above for a full breakdown.
Yes. ABT's service plans are brand-neutral and cover all major manufacturers including HP, Canon, Kyocera, Konica Minolta, Ricoh, Xerox, Brother, Sharp, Toshiba, and Lexmark. You don't need to replace existing equipment to get started — we service what you have.
Response times are contractually guaranteed and depend on your plan: the Essential Plan includes next-business-day response, the Professional Plan guarantees a 4-hour response during extended business hours, and the Enterprise Plan provides same-day or 2-hour priority response for critical devices. These are SLA commitments, not estimates.
Automated toner replenishment is included in the Professional and Enterprise plans. ABT's monitoring system tracks supply levels across your fleet in real time and ships replacement toner before you run out — no separate orders, no supply emergencies. The Essential Plan does not include automated supply management, but supplies can be added as an option.
Yes. ABT's Professional and Enterprise plans include multi-site coverage under a single service agreement. All locations receive consistent service levels, unified billing, and consolidated reporting — regardless of how many sites you operate or where they are located across the US.
Existing service plan customers can submit a service request directly through ABT's Customer Care Portal. Simply navigate to the Service Request page and fill out the form — a technician will be dispatched according to your plan's SLA. For urgent issues, you can also contact your dedicated account contact directly.
Stop Paying for Reactive Repairs.
Start with Predictable Coverage.
Get a free fleet assessment and a no-obligation service plan recommendation tailored to your organization's size, devices, and budget.