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Diagnose first — remote review before unnecessary dispatch
Multi-brand support — device eligibility confirmed during review
Nationwide coordination — remote, shipped parts, local service & exchange options
Right response path — based on issue, device, location & agreement
Equipment down? Submit now — ABT will review and coordinate the right response.

Submit an ABT Service Request.

Submit the device, error, location, photos, and business impact. ABT reviews the request first and determines the fastest practical resolution — remote support, a shipped component, ABT-coordinated on-site service, or equipment exchange when your covered compact system is eligible.

Remote diagnosis first Multiple devices, one request Next steps confirmed within 1 business day
How ABT Handles Your Request

Diagnose First. Then Choose the Fastest Practical Fix.

Submitting a request does not automatically mean a truck roll. ABT reviews the symptoms, device, photos, location, and service agreement first, then coordinates the most efficient resolution path.

1

Remote Diagnosis

Driver, scan-to-email, network, settings, address-book, and device-interface problems may be resolved remotely without waiting for an on-site visit.

2

Ship a Component

For eligible devices, approved customer-replaceable parts or maintenance components may be shipped directly with ABT guidance when that is faster and practical.

3

Coordinate On-Site Service

When hands-on repair is needed, ABT coordinates qualified service based on the device, location, serviceability, and terms of the applicable agreement.

4

Equipment Exchange

For eligible ABT-provided compact systems whose agreement includes exchange coverage, ABT may ship a prepared replacement when a major failure cannot be resolved efficiently.

Standard coverage is during business hours. After-hours, weekend, and holiday support requires an applicable written after-hours service agreement. Customers without a service plan may still request break-fix service; scope, travel, labor, parts, availability, and pricing are confirmed before dispatch. For recurring driver, scanning, address-book, or configuration help, ABT Concierge starts at $7.95/month.
1 Your Contact Information
2 Service Location
3 Service Type *
4 Equipment & Issue Details
Device / System 1
Include brand, model number, and location if helpful.
5 Priority & Availability
Priority describes business impact, not a guaranteed response time. Response timing is determined by your written agreement, location, device eligibility, standard service hours, technician availability, and parts availability. Critical = operations are stopped or there is immediate revenue, safety, or compliance impact.
6 Photos & Additional Notes
Click or drag to upload JPG, PNG, HEIC — max 10MB per file
Photos of error messages, jam locations, consumable condition, device damage, and sample print/copy defects can help ABT determine whether the issue can be resolved remotely, with a shipped component, or requires hands-on service.

A confirmation copy will be sent to your email. ABT will review the request and confirm next steps within 1 business day. Priority indicates business impact; actual response timing follows the applicable agreement, location, device eligibility, service hours, technician availability, and parts availability. Questions? Contact ABT directly.